Lisburn City Council’s Arts Service has obtained Customer Service Excellence accreditation for the second year.

The Government's standard for Customer Service Excellence has proved to be a useful practical tool for driving customer-focused change within the service. It tests in great depth areas that are a priority for customers, with a particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction. Compliance against the standard is assessed on a rolling annual programme.

To achieve reaccreditation, the Arts Service underwent a rigorous on-site inspection which involved the assessor talking to customers, staff and Arts Service partners. The Arts Service team was praised by the inspector for being customer focused, continuing to make service improvements since the last assessment, and that the feedback from customers and partners was very positive.